FLAVOR BULLY VAULT BOX™
Ingredients
Nutrition Facts
Shipping
Shipping Policy
We appreciate your support and patience as a growing, high-volume business. Please take a moment to review our shipping policy carefully before placing your order.
Order Processing Time
• Orders are processed and shipped Monday through Friday, excluding weekends and major holidays.
• We do not ship on Saturdays or Sundays.
• Once an order is placed, it enters our fulfillment queue and is prepared in the order it was received.
Standard processing time is 5–10 business days before your package ships from our warehouse.
During peak seasons, product launches, promotions, or holidays, processing times may extend beyond 10 business days.
Please note: Business days do not include weekends or holidays.
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Shipping Time & Transit
Shipping time refers to the period after your order has been processed and handed off to the carrier.
• Shipping times vary based on carrier, service selected, destination, and external factors beyond our control.
• Once your package leaves our warehouse, delivery timelines are determined solely by the shipping carrier.
We do not guarantee delivery dates once an order has shipped.
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Carrier Responsibility
Once your package has been scanned and accepted by the carrier, it is officially in the hands of the shipping carrier.
This means:
• We are not responsible for shipping delays, lost packages, misdeliveries, or carrier-related issues once the package has shipped.
• Any delays caused by weather, staffing shortages, customs, incorrect address information, or carrier disruptions are outside of our control.
If an issue arises after shipment, customers must contact the carrier directly using the tracking information provided.
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Tracking Information
• Tracking numbers are sent via email once your order ships.
• Please allow 24–48 hours for tracking updates to appear after receiving your tracking number.
If tracking shows “label created” or “awaiting carrier pickup,” this means your order has been packaged and is awaiting its next carrier scan.
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Address Accuracy
Customers are responsible for providing accurate and complete shipping information at checkout.
We are not responsible for:
• Orders shipped to incorrect or incomplete addresses
• Packages returned due to address errors
• Delays caused by address verification issues
Orders returned to us due to address errors may require additional shipping fees to be reshipped.
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Holidays, Sales & Peak Periods
During high-volume periods such as:
• Holidays
• Promotions
• Sales events
• Product launches
Processing and delivery times may be longer than normal. We ask for patience during these periods, as delays are common across all carriers.
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Shipping Confirmation
An order is considered successfully fulfilled once:
• It has been shipped from our warehouse
• A valid tracking number has been provided
At this point, fulfillment responsibility transfers to the carrier.
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Questions & Support
If you have questions before your order ships, our support team is happy to assist.
For issues after shipment, including delays or delivery problems, please contact the carrier directly using your tracking number.
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By placing an order with us, you acknowledge and agree to this Shipping Policy.
Thank you for supporting our brand and allowing us the time needed to deliver quality products with care and intention.
FLAVOR BULLY VAULT BOX™
FAQ's
Answers the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long does shipping take?
Orders are processed and shipped within 7 - 10 BUSINESS days for orders to be processed and shipped. WE DO NOT SHIP ON WEEKENDS AND HOLIDAYS. Once we ship your order out it's out of our control of how long it takes for you to receive it. All orders are shipped out from our facility via USPS or UPS.
Product Care
Below are some of are common questions about product care
What is the best way to store your products?
As mentioned on our packaging, be sure to store your spices/seasonings in a cool, dry place, away from direct sunlight. We also recommend that you keep them away from the heat of a stove or vent, as this will cause the flavors to diminish over time. Most importantly, be sure to keep the packaging or personal containers used to store your seasonings tightly sealed when not in use/sauces must be refrigerated after opening.
Orders
Below are some common questions about our orders
Can your products be purchased in person?
Absolutely if you’re in Philadelphia stop by our storefront KINGSTON11 JAMAICAN RESTAURANT.
When will I receive my Jerk Fry City order?
Please expect your order to be processed and shipped within 7-10 business days.
Can I change the address on my order?
Our goal is to ship your orders out as soon as possible. Due to the volume of orders we receive, we are no longer able to edit the address on an order you have already placed. Please be sure to double check all your shipping info for accuracy before finalizing your order.
When will you restock?
Select Jerk Fry City Seasonings/Sauces are released once a month. Stay tuned to Jerk Fry City on Instagram and www.jerkfrycitybrand.com for bundle deals, regular updates, and announcements.
Returns and Refunds
Below are some common questions about our orders
What is your return policy?
All sales are NON-REFUNDABLE. Only exchanges will be allowed. Jerk Fry City seasonings/sauces cannot be returned. Items returned after 15 days upon delivery of merchandise will not be accepted.
Will you replace damaged products?
During the shipping process, a reasonable amount of wear and tear is expected, however if your(packaging) and consequently your Jerk Fry City order is destroyed in the shipping process, Jerk Fry City cannot be held accountable or take responsibility. Please note we do not accept returns or exchanges on our products. If the error is on us, we are happy to replace items. However, if a customer has received the exact items in the order placed, we are unable to offer an exchange. If your inquiry is in reference to cookware/kitchenware items, Please send us an email at hello@jerkfrycity.com
I never received my order
Unfortunately, once your package leaves Jerk Fry City headquarters we have no control over how and when your package arrives. Please reach out to your local USPS location for more information on when to expect your package and receive status updates. If the status of your package is DELIVERED via the tracking system provided but you have yet to receive it, please note sometimes UPS scans packages and they read as delivered before you receive them. If you do not receive your package within or day or two, reach out to your local UPS directly. Jerk Fry City cannot be held liable for confirmed deliveries that are not received.