Shipping policy
Shipping Policy
We appreciate your support and patience as a growing, high-volume business. Please take a moment to review our shipping policy carefully before placing your order.
Order Processing Time
Β β’ Orders are processed and shipped Monday through Friday, excluding weekends and major holidays.
Β β’ We do not ship on Saturdays or Sundays.
Β β’ Once an order is placed, it enters our fulfillment queue and is prepared in the order it was received.
Standard processing time is 5β10 business days before your package ships from our warehouse.
During peak seasons, product launches, promotions, or holidays, processing times may extend beyond 10 business days.
Please note: Business days do not include weekends or holidays.
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Shipping Time & Transit
Shipping time refers to the period after your order has been processed and handed off to the carrier.
Β β’ Shipping times vary based on carrier, service selected, destination, and external factors beyond our control.
Β β’ Once your package leaves our warehouse, delivery timelines are determined solely by the shipping carrier.
We do not guarantee delivery dates once an order has shipped.
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Carrier Responsibility
Once your package has been scanned and accepted by the carrier, it is officially in the hands of the shipping carrier.
This means:
Β β’ We are not responsible for shipping delays, lost packages, misdeliveries, or carrier-related issues once the package has shipped.
Β β’ Any delays caused by weather, staffing shortages, customs, incorrect address information, or carrier disruptions are outside of our control.
If an issue arises after shipment, customers must contact the carrier directly using the tracking information provided.
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Tracking Information
Β β’ Tracking numbers are sent via email once your order ships.
Β β’ Please allow 24β48 hours for tracking updates to appear after receiving your tracking number.
If tracking shows βlabel createdβ or βawaiting carrier pickup,β this means your order has been packaged and is awaiting its next carrier scan.
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Address Accuracy
Customers are responsible for providing accurate and complete shipping information at checkout.
We are not responsible for:
Β β’ Orders shipped to incorrect or incomplete addresses
Β β’ Packages returned due to address errors
Β β’ Delays caused by address verification issues
Orders returned to us due to address errors may require additional shipping fees to be reshipped.
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Holidays, Sales & Peak Periods
During high-volume periods such as:
Β β’ Holidays
Β β’ Promotions
Β β’ Sales events
Β β’ Product launches
Processing and delivery times may be longer than normal. We ask for patience during these periods, as delays are common across all carriers.
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Shipping Confirmation
An order is considered successfully fulfilled once:
Β β’ It has been shipped from our warehouse
Β β’ A valid tracking number has been provided
At this point, fulfillment responsibility transfers to the carrier.
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Questions & Support
If you have questions before your order ships, our support team is happy to assist.
For issues after shipment, including delays or delivery problems, please contact the carrier directly using your tracking number.
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By placing an order with us, you acknowledge and agree to this Shipping Policy.
Thank you for supporting our brand and allowing us the time needed to deliver quality products with care and intention.